Topics:  community, geoff provest, mike pratt, nsw government, services, tweed heads

Govt centre to service community

MP Geoff Provest says Tweed's new Service NSW centre will bring the government closer to the local community.
MP Geoff Provest says Tweed's new Service NSW centre will bring the government closer to the local community.

TWEED Heads will gain a "one stop shop" in regard to public services.

An 18 -shop facility will give access to 210 government services located at the Roads and Maritime Services building in Greenway Drive.

Local Nationals MP Geoff Provest said Tweed's new Service NSW centre was "the next step in cutting red tape and bringing the government closer to the people."

Combined with a new 24-hour phone service and a new internet portal to give easy access across government, the one-stop shop will save time and money, with business expected to save $4.8 billion a year in lost productivity, according to Mr Provest.

Tweed's Service NSW office will be open from 7am until 7pm during the week and from 9am to 3pm on Saturday.

"We are making it as easy as possible to do business with the Government and this new office is another step in the right direction," Mr Provest said.

"You can do your business with Government at a time that suits you.

"Services available at the new office include all the usual RMS licensing, registration, and testing.

"But you will also be able to pay your rates, enrol to vote or get a national parks annual pass, among other things."

Mike Pratt will be the state's first Customer Service Commissioner.

Mr Pratt, a career banker who has held senior roles at Westpac, NAB and the Bank of New Zealand, will oversee service reforms across the NSW public sector.

"Increasingly, private sector organisations are moving to deliver their products and services across a range of distribution channels such as contact centres, internet, and branches to make it more efficient for consumers and to improve the customer experience," Mr Pratt said.

"The citizens of NSW rightly expect their government to do likewise and it is pleasing to see them moving to deliver services in a much-improved and integrated manner."



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